Evidence, Not Empty Promises
Every claim we make is backed by data. Every improvement we deliver is measured and shown.
Case Study 1
Enterprise Financial Services - Managed Operations
Baseline:
MTTR 6.2 hours | SLA achievement 94.1% | Change success 78%
After 90 days:
MTTR 3.4 hours (45% improvement) | SLA achievement 99.2% | Change success 96%
Challenge:
High incident volume, slow resolution times, frequent change failures
Approach:
Process standardisation, automation of common incidents, change review discipline
Case Study 2
Government Agency – Service Optimisation
Baseline:
Monthly IT cost $280K | Vendor count 7 | Process automation 12%
After 6 months:
Monthly IT cost $185K (34% reduction) | Vendor count 3 | Process automation 67%
Challenge:
Fragmented vendor landscape, high operational costs, manual processes
Approach:
Vendor consolidation, automation implementation, cost visibility
Case Study 3
Regional Manufacturing – 30-Day PoB
Baseline:
MTTR 8.1 hours | Critical incidents per month 12
After 30 days:
MTTR 4.7 hours (42% improvement) | Critical incidents per month 5
Challenge:
Frequent production outages impacting operations
Approach:
Incident response optimisation, monitoring enhancement, root cause focus
Aggregate metrics across all engagements
